As part of ongoing enhancements to the professional conduct process, the Institute has made significant amendments to the Member Complaints and Discipline section of its website.  
 
Major amendments include:

• More comprehensive and relevant information for potential complainants and other stakeholders, regarding the Institute’s professional conduct function, the complaint process and the types of matters that can be investigated
• A more streamlined process for lodging complaints, including an on-line complaint form and a dedicated email address
• Hyperlinks within the complaints site to enable potential complainants to link to other organisations that may be more appropriate to manage their particular complaint
• Improved access to reports of professional conduct tribunal decisions.

• The Institute: Member Complaints and Discipline